2007 Survey Results
Total raised for charities £532, distributed as follows:
- Marie Curie £314.
- Tadworth Children's Hospital £133.
- Help for Heroes £85.
Client specific results
Satisfaction with our service: 45% very satisfied, the remainder are satisfied.
Comments on our service:
- "Very friendly, knowledgeable staff."
- "Refreshing - it has been great working with you all."
Improvement comments:
- "Do more testing and provide hands on testing on site."
- "Testing to ensure quality of delivery and that change impacts are fully assessed."
Would clients recommend us: 100% said yes.
Comments that went with the recommendation:
- "Always willing to help achieve a mutually beneficial service. Customer satisfaction figures highly in the Igence philosophy."
- "Good rapid development."
- "Quick turn around."
- "From my point of view you understand requirements with little information."
- "Do I get a commission...?"
Non-Client specific results
19% are likely to subcontract work this year. Comments on supplier criteria that would be applied:
- "Good project management and technical knowledge"
- "Previous experience with the supplier."
- "Suitability of past projects compared to the required project"
- "Competence first, cost second"
- "If they were reccommended to me by a friend"
- "Personal recommendation"
- "By reputation and their talent potential"
Typical search terms:
- software developer
- software developer designer quote
- bespoke, project specific terms, language
- Bespoke Software Designers
- development software defence
- Software house, engineering, quality assurance
- Safe, good, etc.
- software, software development
- software supplier
- best, software, engineer, reviews, statistics
- software design development hi-class bespoke
Visits to the website
- First visit: 56%
- Once before: 31%
- Occasionally: 6%
- Often: 7%
Website Rating
- Excellent: 9%
- Good: 63%
- Poor: 9%
- No comment: 19%
Updates about igence
- Not at all: 34%
- Via the web: 38%
- By E-mail: 28%
- By phone: 0%
