Cubic Transportation Systems, Inc. (CTS) is the world's largest supplier of integrated ticketing and automated fare collection systems for mass transit, including stored-value cards, magnetic ticketing and smart card technology for rail, bus, subway, toll and parking.
Cubic Projects
Ticket Office Machine
Igence were contracted to develop a new ticket machine for use in over 300 station ticket offices on the London Underground, as part of the TranSys Prestige Project. The most significant change for customers is the introduction of a new smartcard called Oyster©, which is a quick, convenient and secure alternative to paper tickets.
The Ticket Office Machine (TOM) was designed to:
- Speed up ticket sales to reduce queuing by integrating ticket selection and payment into a single application
- Support legacy magnetic stripe tickets
- Support the new Oyster© smartcard technology
- Provide more services to the customer, previously only available from central fares offices or by post
- Produce ticket clerk accounts to reduce errors and time cashing up.
By interacting with the customer and end-user during development, we were able to produce an application that guides the Ticket Clerk through complex processes, such as ticket exchange and Oyster© card issue in the least amount of time and with the fewest mistakes.
